FAQ

SHIPPING POLICY

How long does delivery take?

We deliver orders within the following timeframes:

  • United Kingdom (UK): 3 to 8 business days (including handling and transit)

What is the order processing time?

All orders are processed within 1 to 3 business days (Monday to Friday). Orders placed after  4:00 PM (GMT+00:00) Edinburgh, London are processed on the next business day.

Which shipping carriers do you use?

We use trusted carriers including:

  • UPS (United Parcel Service)
  • DHL Express
  • USPS (United States Postal Service)
  • Standard Mail Services

Carrier selection depends on location and delivery speed.

Are there any shipping fees or hidden charges?

No. We maintain a transparent pricing structure. The final price shown at checkout is the total amount payable. No additional or hidden charges are applied.

Will I receive tracking information?

Yes. Once your order is shipped, you will receive a tracking number via email or SMS to track your shipment in real time.

Can I change my delivery address after placing an order?

Once an order has been shipped, the delivery address cannot be changed. If you contact us before dispatch, we will try to update your details.

What happens if I enter the wrong address?

If a parcel is undeliverable due to incorrect or incomplete address, the customer will be responsible for reshipping costs. Please ensure all details are correct before placing your order.

Can I cancel my order?

Orders can only be cancelled before dispatch. Once shipped, cancellation is not possible.

What if my parcel is damaged?

If your order arrives damaged:

  • Refuse delivery if damage is visible upon arrival
  • Or contact us immediately with clear photos if already delivered

We will review the issue and provide a resolution.

RETURN AND REFUND POLICY

What is your return policy?

We offer a 30-day return policy. You may request a return within 30 days of receiving your order.

What are the return conditions?

To be eligible for a return:

  • Items must be unused and in original condition
  • Original packaging must be included
  • Proof of purchase is required

How do I request a return?

To initiate a return, contact us at:
support@nexfeedsltd.shop

If approved, we will provide return instructions and address details.

Which items are non-returnable?

We do not accept returns for:

  • Sale items
  • Gift cards
  • Perishable goods
  • Custom or personalized items
  • Hazardous materials

Do you offer exchanges?

We do not offer direct exchanges. If you would like a different item, size, or variant, you may return the eligible product according to our return policy and place a new order separately.

How long do refunds take?

Once your return is approved:

  • Refunds are processed within 10 business days
  • Bank processing time may vary

If more than 15 business days pass after approval, contact us.

What if I receive a damaged or wrong item?

Please contact us immediately so we can investigate and resolve the issue.

CONTACT INFORMATION

Trade name: Nexfeeds Ltd
Company Number: 17069471
Business Director: Muhammad Usman Arshad
Business Contact: +44 7446 195031
Business Mail: support@nexfeedsltd.store
Registered Office: Office 9453, 321-323 High Road, Chadwell Heath, Essex, RM6 6AX, United Kingdom
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